Appointments can be booked by phone or online. Our front desk
team works hard to support patients and appreciates respectful
communication.

Phone: 250-368-5656

Online: Use the booking link on our website. Please ensure your
email address and cell phone number are up to date so we can
send setup instructions.

Renewals require an appointment. Please book 3 to 4 weeks in advance if you will need a refill.

Trail Health Centre Laboratory is open Monday to Friday, 8:30
a.m. to 4 p.m. Call 250-368-8141 or use their online booking system:
interiorhealth.ca/locations/trail-health-centre-laboratory

LifeLabs in Trail is open Monday to Friday, 8 a.m. to 4 p.m. Call
1-844-870-4756 or use their online booking system: appointments.
lifelabs.com/locationfinder

X-ray services at Kootenay Boundary Regional Hospital are available
Monday to Friday from 12:30 p.m. to 5 p.m. Weekend service may be available, with priority given to inpatients.

MyHealthPortal allows you to securely view lab results, imaging reports, upcoming appointments, and visit history online.

If you would like assistance setting this up, call us and speak with
an outreach worker at (250) 368-5656.

New Patient Package

Online form for the New Patient Package (includes New Patient Form, Code of Conduct and Consent for Use of AI)

PDF Forms

New Patient Form
This form gathers basic health information to share with your new provider.

Patient Code of Conduct
Outlines shared expectations that help create a safe and respectful environment for everyone (PDF Option).

Patient Consent for Use of AI Scribe
Explains how we use Artificial Intelligence (AI) medical scribe tools for your care and asks for your consent (PDF Option).

Patient Release of Information
This form provides consent for another clinic to share your medical records with your new provider at the LCCHC (PDF Option).

* Please note that email is not a secure form of sharing information. If you choose to send confidential information by email we cannot guarantee its security. Alternatively, confidential information can be dropped off at the health centre during office hours or faxed to (250) 368-8811. All email and any attachments are for authorized use by the intended recipient only and must not be read, distributed, or copied by anyone else. If you are not the intended recipient, please notify the sender immediately and permanently delete the email and any attachments.

Your privacy is important to us. All staff have signed confidentiality agreements and handle personal health information with care. Please note that email is not fully secure, so we encourage calling the health centre for sensitive information.

We are committed to providing a welcoming and respectful environment for patients and staff. Abusive or threatening behaviour will not be tolerated.

Some services are not covered by MSP and may have associated fees, such as medical forms or letters. Fees will be discussed with you in advance. If cost is a concern, please speak with your provider.

We are currently accepting new primary care patients. If you are looking for a provider, please call 811 or register through the Kootenay Boundary Health Connect Registry at www.kbhcr.ca.

We are committed to accessible care. If you require accommodations or have concerns about your experience, please contact the health centre so we can support you.